VG Electrons Technology respects the privacy of every customer and person who interacts with our business. This Privacy Policy explains how information may be collected, used, stored and handled when you communicate with us, use our website, use our WhatsApp AI assistant, request computer repair services, request website services, request AI automation services, make bookings, request quotations or otherwise interact with VG Electrons Technology.
We have written this policy in clear language so that an average customer can easily understand it. If you have any questions after reading it, please contact us using the details provided at the end of this page.
VG Electrons Technology may collect information that you voluntarily provide when contacting our business or requesting services. We only collect information that is reasonably necessary for the service you have asked us to provide.
This may include:
VG Electrons Technology may use an automated or AI-powered assistant through WhatsApp to help customers receive faster responses and assistance outside regular business hours.
When you communicate with the WhatsApp AI assistant, information such as your phone number, your name where available, the messages you send and any information you voluntarily submit during the conversation may be processed in order to assist you.
The WhatsApp AI may assist with:
Where automated or AI-assisted responses are used, customers are communicating with an automated system. Complex or sensitive matters will be directed to a human team member where appropriate.
Conversations may be reviewed or used by VG Electrons Technology where reasonably necessary to provide customer support, maintain business records, improve the service and resolve problems.
VG Electrons Technology may use collected information for purposes including:
You may voluntarily send files to help us understand and complete your request. These may include:
These files may be accessed and used by VG Electrons Technology only as reasonably necessary to evaluate, quote, perform or support the requested service.
During diagnostics or repairs, VG Electrons Technology may receive information about your device including its make, model, serial or identifying information, operating system, hardware specifications, reported problem and repair history.
If access to a device, account or data is necessary to perform an agreed repair, you should only provide the access that is reasonably necessary. We will request only the minimum level of access required to perform the work.
Customers requesting website development or AI automation services may provide business-related information such as:
This information may be used for designing, developing, configuring and supporting the project you have requested.
VG Electrons Technology may use trusted third-party services when providing its services. These third parties help us deliver the practical technology solutions we offer.
Examples may include:
Information may be processed by these providers where necessary for their services to function. These third-party services may have their own privacy policies and terms that apply to their handling of information.
VG Electrons Technology does not sell customers' personal information.
Information may only be shared where reasonably necessary, such as:
VG Electrons Technology may keep relevant customer and business information for as long as reasonably necessary to:
Information that is no longer reasonably required may be deleted or securely disposed of where appropriate.
VG Electrons Technology takes reasonable steps to protect customer information from unauthorised access, misuse, loss or disclosure. We apply practical security measures appropriate to the information we handle.
However, no internet service, messaging platform, cloud service or electronic storage system can guarantee absolute security. Data transmitted over the internet or through messaging platforms always carries some degree of risk.
You may contact VG Electrons Technology if you:
Please note that some information may need to be retained where reasonably necessary for legitimate business, transaction, legal, security or accounting purposes.
VG Electrons Technology's services are primarily intended for customers seeking technology, repair, website or business-related services. Our services are not intentionally designed to collect personal information from children.
If information relating to a minor is submitted, it should only be provided by an appropriate parent, guardian or authorised person where necessary.
The VG Electrons Technology website may contain links to third-party websites, social media platforms or services such as WhatsApp, Facebook or other external resources.
VG Electrons Technology is not responsible for the privacy practices or content of external websites. We recommend that customers review the privacy policies of any third-party services they visit after leaving our website.
VG Electrons Technology may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or applicable requirements.
The current version will always display its "Last Updated" date near the top of this page. We encourage you to review this Privacy Policy periodically so you remain informed about how we handle information.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your information, please contact us using the details below. We will respond as reasonably practicable.
Privacy questions or requests? Reach out through any of the channels below.